Terms of service

Terms of Service

Last Updated: December 4, 2025

Welcome to PALO Nutrition (“PALO,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website (www.palonutrition.com), mobile site, and any related applications (collectively, the “Site”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.

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1. Eligibility

You must be at least 18 years old to purchase products from PALO. By using the Site, you represent that you meet this requirement.

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2. Use of the Site

You agree not to misuse the Site. Prohibited activities include:

• Attempting to access secure areas without authorization
• Interfering with the Site’s operation
• Using the Site for fraudulent or unlawful purposes
• Copying or distributing content without permission

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3. Product Information & Health Disclaimer

Our products include wellness supplements. Statements about our products have not been evaluated by the Food and Drug Administration (FDA). Products are not intended to diagnose, treat, cure, or prevent any disease.

Information on this website is for educational purposes only and is not a substitute for professional medical advice. Always consult your healthcare provider before using any supplement.

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4. Orders, Billing & Payment

When placing an order, you agree to provide accurate information and authorize PALO to charge your selected payment method. We reserve the right to refuse or cancel orders and update pricing at any time.

Payments are processed through Shopify’s secure, PCI-DSS compliant system.

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5. Shipping

Orders typically ship within 1–2 business days. Shipping times may vary due to carrier delays or other factors outside our control.

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6. Returns & Refunds

Returns are accepted within 30 days for unopened products. Opened supplements are non-returnable. International orders are final sale.

Store credit may be issued on a case-by-case basis for eligible situations.

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7. Intellectual Property

All logos, graphics, text, trademarks, and content on the Site are the property of PALO Nutrition and protected by intellectual property laws.

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8. User Accounts

You are responsible for maintaining the confidentiality of your account login credentials and all activity under your account.

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9. SMS Marketing

By opting into SMS marketing, you consent to receive recurring automated messages. Reply STOP to opt out. Message and data rates may apply.

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10. Limitation of Liability

PALO Nutrition is not liable for indirect, incidental, or consequential damages arising from the use of our products or Site.

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11. Indemnification

You agree to indemnify and hold PALO Nutrition harmless from claims arising out of your misuse of the Site or violation of these Terms.

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12. Dispute Resolution

Disputes will be resolved through binding arbitration in Miami-Dade County, Florida. You waive your right to a jury trial and agree to individual (non-class) arbitration.

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13. Governing Law

These Terms are governed by the laws of the State of Florida.

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14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance.

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15. Contact Us

For questions, contact us at:
hello@palonutrition.com
429 Lenox Ave
Miami Beach, FL 33139