Privacy policy

Privacy Policy

PALO Nutrition (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, create an account, or interact with our marketing programs, including SMS messaging.

By using our website, you agree to the practices described in this Privacy Policy. We may update this policy periodically, and any changes will be posted here.

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1. Information We Collect

We collect information that helps us fulfill your orders, improve your experience, and communicate with you.

Information you provide directly

• Contact details: your name, email address, phone number, billing/shipping address
• Account details: username, password
• Payment information: card details (processed securely via Shopify, never stored on our servers)
• Preferences & history: order history, product preferences, saved items
• Customer service messages: when you contact us for support

Information collected automatically

Like most websites, we automatically collect:

• IP address
• Browser type & device information
• Pages viewed & time spent on the site
• Referring/exit pages
• General location (city/state)

This helps us prevent fraud, analyze site performance, and improve your shopping experience.

Cookies & tracking technologies

We use:

• Cookies to recognize your device and store preferences
• Web beacons in emails to measure engagement
• Analytics tools (e.g., Google Analytics) to understand site traffic

You may disable cookies in your browser settings, though some features may not function properly.

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2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide order updates and confirmations
• Recommend products
• Respond to customer service inquiries
• Improve our website & product offerings
• Send marketing emails or SMS messages (with your consent)
• Prevent fraudulent activity
• Personalize your experience

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3. SMS/Mobile Messaging Program

By opting in to our SMS program, you agree to receive autodialed or prerecorded marketing messages at the phone number you provided. Consent is not required to make a purchase. Message & data rates may apply.

Opt-out

You may opt out at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
You may receive one final message confirming your opt-out.

Your responsibilities

If your phone number changes, you must complete the opt-out process before discontinuing or transferring your number. You agree to indemnify us for any claims arising from failure to do so.

Prohibited Content

You may not submit content that is unlawful, abusive, harassing, discriminatory, defamatory, or contains viruses or malicious code.

Support

Text HELP for support or email hello@palonutrition.com.

Full SMS Terms & Conditions are included within this policy for compliance purposes.

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4. How We Share Your Information

We do not sell your personal information.

We may share information with:

• Service providers (Shopify, payment processors, shipping carriers, customer support tools)
• Marketing partners who help us deliver ads or analytics
• Law enforcement, if required by law
• With your consent, for any optional sharing

All third parties may only use your information as necessary to provide their services.

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5. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies before sharing personal information.

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6. Security

We follow industry-standard practices to protect your information. However, no method of transmission over the internet is 100% secure. Shopify securely processes payments according to PCI-DSS standards.

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7. Your Choices & Rights

You may:

• Update your account information
• Unsubscribe from emails at any time
• Request deletion of your personal information
• Disable cookies in your browser

Please email hello@palonutrition.com for account or data requests.
Certain information may be retained for legal, fraud prevention, or transactional purposes.

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8. Children’s Privacy

We do not knowingly collect information from individuals under age 13. If a child has provided data, please contact us and we will delete it promptly.

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9. International Users

By using our website outside the United States, you understand that your information may be processed in the U.S., where data protection laws may differ from your country.
At this time, we do not ship outside the United States.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you via email or a notice on our website.

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11. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

hello@palonutrition.com
PALO
429 Lenox Ave
Miami Beach, FL 33139