If you have a question, complaint or comment, we would be happy to help you. Below you will find the frequently asked questions. Is your question not listed? Please contact us at hello@palonutrition.com

 

ORDERS


How do I qualify for free shipping?

All palonutrition.com orders are eligible for Free Standard Shipping within the continental U.S.  All Palo orders are shipped via USPS and tracked electronically. Once your order has been shipped you will receive your USPS tracking number.


How long does it take for orders to arrive?

Depending on your location we estimate shipping transit times to be between 2-5 business days from the moment you place your order. Please note that this is only an estimate and orders may take more or less long to be shipped.


Do you ship internationally?

Yes. International orders have a flat shipping fee of $15.


What is your return policy?

Returns are easy and are fully refunded for unopened product. Opened product will receive a store credit. Please note that we won't be able to refund shipping and handling unless we have sent you the wrong product but if you are unhappy with your product we will offer a full refund. We’re always trying to improve, so please tell us why! 


PRODUCTS

Are the ingredients non-GMO, sustainably sourced and gluten-free?

Yes, all of our products and ingredients are non GMO, verified pure, sustainably sourced and gluten free -  no artificial colors, flavors, sweeteners, preservatives, or additives, it is also free of alcohol, harsh chemical sulfates, parabens, petrolatum, dyes, and phthalates. Made in the USA in a single facility with good manufacturing practices standards (cGMP).


How is safety, quality and purity assured? 

The effectiveness of our formulas depends on the quality of our processes and standards that are implemented at every stage of manufacturing, from sourcing raw materials to production and finished goods testing. All of our products are formulated and made in a single facility, in accordance with FDA's Good Manufacturing Practices(GMPs), where we validate the composition, identity, strength and purity of all our products. We do the work so you don't have to worry about a thing. 


Are your formulas safe for vegans?

Yes. All of our formulas are composed with ingredients that are vegan & vegetarian. Probiotic 32 is also suitable for vegans yet it contains lactobacillus. Often the lactobacillus is grown on a dairy medium, but the dairy is removed in processing. For vegans and those dealing with an extreme dairy allergy (which is very rare), it becomes a personal choice.


How about the OTHER INGREDIENTS?

Not all supplement companies list inactive ingredients on their product labels. We believe that you deserve to know everything that goes into your body. Our labels disclose everything inside the bottle, including the inactive ingredients used to make our capsules. These excipients play an important role in ensuring the quality and efficacy of vitamins and supplements, so you can rest assured that they actually improve (rather than detract from) the finished product. 

Most excipients make up a very miniscule percentage of the ingredients in a supplement (< 1%), they are all vegetable sourced and usually pose little to no health risks to those who consume them. 


Stearic Acid is a natural fatty acid obtained from edible vegetable sources. It is naturally present in many foods(meat, coconut oil and chocolate are particularly rich sources) in far greater quantities than in supplements. Magnesium stearate is a combination of stearic acid and the essential mineral magnesium.


Silicon dioxide is a form of silica, the most abundant substance on Earth. Not only is it the foundation of sand on beaches, in bodies of water and in deserts, but it is also found in drinking water, in plants and in animals. Therefore, it is naturally part of the foods we eat. We use a pure, pharmaceutical-grade compound that is insoluble and is not digested or absorbed in the intestinal tract. 


Celulose in vitamins is simply fiber; it's the same molecule that you find in fiber-containing fruits, vegetables and whole grains.


How long should it take for me to see results?

This can vary depending a number of genetic and lifestyle habits, but on average our customers see results from 4-6 weeks of use.


Can I take multiple products in combination with one another?

Yes - absolutely! We created our product line to work that way. They can be combined to help you address your daily needs and achieve your own personal health goals.


Do I really need supplements? 

A healthy diet full of whole grains, fruits and vegetables, healthy protein and good fat can provide all the essential nutrients you need – but most people don’t get all of the vitamins and minerals their bodies need to function properly. Research shows that supplementation with vitamins and minerals can optimize the function of your body to help you think, feel and perform better and age in a healthy way.